Primary Role

Provides essential office support services for the department and/or individual such as file/data management, policy and program information explanation, correspondence preparation, and personal/telephone reception.

Typical Duties and Responsibilities

  • Enters and maintains electronic student database/filings on student transcripts.
  • Provides transcript service to students and alumni.
  • Evaluates all types of transfer credit and maintains accurate academic records.
  • Receives incoming calls and visitors. Provides requested information and guidance on policies and procedures.
  • Provide back up for the Event Scheduler for scheduling of classes and meetings.
  • Provides office clerical support including correspondence, reports, form preparation and maintenance of records/files.
  • Performs related duties as assigned to include cross training on the duties of the Scheduling Assistant.
  • Assist the Director of Institutional Research with reporting needs by compilation and maintenance of Fact Book reports and multiple reporting needs throughout the year.

Supervision Required/Given

Works independently carrying out accepted responsibilities within established policies and guidelines. Must work collaboratively with diverse constituents. Supervises student assistants.

Position Qualifications

  • Knowledge and capabilities normally acquired through a high school diploma.
  • Two years experience sufficient to demonstrate competency with PC office software and customer service skills.