Health Services Frequently Asked Questions:
What if I need assistance after hours?
Understanding that illness and injuries can happen outside of scheduled hours, there
is a non-emergency consultation line at 814-643-2290. Medical staff can answer general health questions, provide information, assess symptoms,
and determine the level of care to respond appropriately.
Another option for care outside of center hours is the Broad Top Walk-in Clinic, which
is near Walmart (6678 Towne Center Blvd, Huntingdon) and open daily from 9 am to 9
pm.
Are all students guaranteed access to services?
Yes, student access to medical services and support is guaranteed, regardless of insurance
status or ability to pay.
Broad Top will bill insurance as permitted by the student. Juniata and Broad Top are
committed to assuring care without regard to an individual’s ability to pay. If the
cost of health care is an impediment or barrier, access will always be prioritized.
How will the costs of visits to the Family Health and Wellness Center be covered?
Broad Top will bill insurance for health-related visits and services as permitted
by the student. If health care costs pose a hindrance or obstacle, ensuring access
will always take precedence. Broad Top Health and Wellness is a federally qualified
health center, which is a nonprofit health center that is federally funded and committed
to delivering medical care regardless of a patient’s financial means. Juniata College
shares this commitment to comprehensive care for all.
Some over-the-counter medications were previously provided to students without cost,
and Juniata College will work with Broad Top to provide a similar service to students.
What health information will I need to provide as a new patient and Juniata student?
New students joining the Juniata community in the fall of 2024 will complete the Broad Top New Patient Registration Packet. Completed forms can be taken to the campus post office, where Broad Top has a mailbox,
or filled out and taken to your first visit.
Returning Juniata students can release their Juniata health forms and history to Broad
Top by completing a release of information request. Upon a student’s first visit with
Broad Top, the student will complete new patient registration forms, a release of
information, as well as their insurance card at check-in.
Will they take my insurance?
Yes! Broad Top accepts all insurance plans to ensure accessibility for all. This includes out of state insurance.
Who do I contact if I have questions about services, billings, and records?
Janice Harshbarger LPN, BS
Integrated Care Manager Nurse, JC Advocate
Phone: (814) 506-8463 Ext 1302
Fax: (814) 506-8324
jsharp@broadtopmedical.com
Will my family know what medical care I am receiving?
It depends - if you permit Broad Top to charge your insurance, insurance carriers
do send an explanation of benefits (EOB) to the policy holder, which communicates
that some type of service was rendered.
However, if you are 18 or older, your medical records are private. Information that
Broad Top Health and Wellness staff receive or discuss with you at a health center
or clinic is confidential and cannot be shared with parents or people you know without
your permission.
What services are provided at the Family Health and Wellness Center?
Through Juniata College's agreement with Broad Top, students have access to health
care over summer, winter breaks, and holidays. Students also have access to a larger
network of specialists who will work with our campus counselors and student life professionals
to better support the total health and wellbeing of our students. Broad Top provides
all doctors, nursing staff, and administrative professionals and manage care that
is aligned with our mission to treat every student with the care and respect they
have come to expect.
Students can meet with Broad Top physicians and medical staff by appointment or drop in for care. Services include primary and preventative health care, well women exams and gynecologic
care, physical exams, immunizations, health screenings, routine care for minor injuries
and illnesses, integrated behavioral/mental health and social services, patient care
coordination, and chronic disease management for diabetes, asthma, and other long-term
illnesses.
Broad Top will perform routine laboratory services, possibly subject to deductible
and co-insurance. Any studies sent to outside labs will be billed separately by the
lab company.
Are sexual health care and gender-affirming care provided?
Yes, Broad Top Health and Wellness, as a federally qualified health center, is open to all who seek services and treats each patient individually with dignity and respect based on their needs and circumstances. As a comprehensive family health provider, Broad Top is committed to providing students with a full range of health services. If advanced or specialized care is needed, Broad Top will work in careful partnership with specialists to best meet patient needs.
Can I get a ride to the Family Health and Wellness Center?
The Family Wellness Center is located at 419 14th St, which provides accessible parking and an accessible entrance within a few blocks of the campus quad. Students who encounter obstacles in getting to Sill Business Center because of mobility constraints, serious symptoms or injury, or other personal circumstances should reach out to JCPS (814-641-3636) for assistance.
Do students have access to common over-the-counter (OTC) medications and remedies at no cost?
The Family Wellness Center will keep a "care closet" stocked with over-the-counter medications and health supplies to support student wellbeing. Items available free to students will help with seasonal allergies, gastrointestinal distress, cough and cold, headache and body aches, and skin rash and itching. The closet will also stock products for oral health, menstrual health, and sexual health. Tissues, bandages, sunscreen, face masks, and hand sanitizer will also be available.
Why change the health services provider at Juniata?
Ensuring quality and accessible health care is a top priority for Juniata. In today’s
age, health care costs and pressures are extraordinary, qualified health care professionals
are in short supply, and resources are limited. Broad Top is working to effectively
meet and solve these challenges in the Huntingdon community as they grow, expand access
to quality health care, and serve the community.
As an innovative and dependable partner, Broad Top Health and Wellness provides extended
access to qualified doctors and nurses, telehealth options connecting students with
specialty providers across the region, a 24-hour emergency care line, language interpretation
services, and an exceptional standard of compassionate and skilled care.
Why did Juniata College choose Broad Top Health and Wellness?
Juniata’s relationship with Broad Top has been positive and expanding (curricular,
community engagement, internship placements, providing referrals and serving students
for health and mental health care).
Broad Top and Juniata share a primary interest in serving and improving the local
and regional community of Huntingdon. Broad Top was recently selected as the area’s
best medical center by readers of the Huntingdon Daily News. Broad Top has been awarded
Access Enhancer and Health Disparities Reducer certifications by the Health Resources
and Services Administration. These awards represent Broad Top’s commitment to delivering
the highest quality care through equitable and inclusive practices.
What additional support does the partnership provide?
- Greater access to doctors, physician assistants and nurse practitioners
- Expanded hours of operation in the Family Health and Wellness Center
- Health consultation and guidance via emergency medical phone line, particularly helpful during off hours, nights and weekends
- Access and coverage at all Broad Top clinics, which will mean evening and weekend support
- Behavioral health and mental health support including psychiatric appointments
- Close connections with additional local and community providers for enhanced and timely referrals
- Continuity of access and care through Juniata break periods, such as winter and summer break.
How does Broad Top staff the Family Health and Wellness Center?
The center is capably staffed during all hours of operation with three staff: a doctor
or an advanced practice provider (a physician assistant or nurse practitioner), a
nurse, and a receptionist. A behavioral health counselor will work part time in the
center.
The center offers in-person visits and, when needed, facilitates consultations and
dual visits with specialists, including mental/behavioral health professionals, through
state-of-the-art telehealth equipment.
Broad Top also designated one of their team as a Juniata College advocate to serve
as a single point of contact for students, available to address questions related
to care, medication, and billing:
Janice Harshbarger LPN, BS
Integrated Care Manager Nurse, JC Advocate
Phone: (814) 506-8463 Ext 1302
Fax: (814) 506-8324
jsharp@broadtopmedical.com
How were the various costs of student visits to the health center covered in Juniata’s previous partnership?
Students previously used insurance or personal funds to cover costs associated with lab tests, immunizations, antibiotics, and prescriptions, for instance. Other procedures, including STI testing, were billed to or paid by students directly.
Will the change of providers lead to financial savings for Juniata College?
Yes, Juniata College will realize expanded health services for students and financial
savings through our new partnership with Broad Top Health and Wellness. With its operational
model, Broad Top will bill student insurance for health-related visits and services
as permissible. This shift is estimated to save nearly $300,000 annually in the institutional
budget while expanding student access to health care, adding a 24-hour emergency care
line and language interpretation services, offering telehealth options to connect
students with specialists across the region, and providing exceptional and compassionate
care to all students.
Through this partnership, Juniata remains committed to overall health and wellbeing,
including those provided by Glaeser Counseling Center and on-campus wellbeing programming.
Broad Top Health and Wellness is a federally qualified health center, which means
that it is committed to delivering medical care regardless of a patient’s financial
means. Juniata College will continue to evaluate the benefit of this new partnership.
How will the existing fee that supported Health Services be utilized?
The existing fee supports overall health and wellbeing-related activities of the college, including services provided by Glaeser Counseling Center and wellbeing programming that supports healthy and active living and resilience. We will continue to provide access to counseling, cover some of the infrastructure that supports the provision of health care and services, the fitness center and wellbeing spaces, and programming to address pro-social healthy behaviors.
Does moving to Broad Top impact the care provided by the Glaeser Counseling Center?
No, the staff and services of the Glaeser Counseling Center will continue to provide
mental health care services and support to students. The staff and services of Glaeser
Counseling Center are independent from health services.
The new partnership with Broad Top includes access to behavioral health, mental health
care, and psychiatric services that will complement the services provided by the Glaeser
Counseling Center.